Android Market 15 Minute Return Policy Rant!

First off HAPPY NEW YEAR!!!

Before I go on a rant, I wanted to let you know that I am working on updates for both the GolfGPS Program, as well as the NWService app.  NWService is first up with some needed attention to some known issues.  Look for it later this week, or early next.

Now the Rant!  Google has made some much needed improvements to the Android Market.  The overall look of the new market is top notch.  They also opened the door for developers to add more content to their product pages, more images, and more formats are supported.  The one thing they really F’ed up on however is a new 15 minute return policy.  If you haven’t heard about this yet, hit up a search engine and read all about it, and all the people complaining about it.  As a developer of currently 2 applications in the Android Market, I am very disappointed in this change.  GolfGPS is free, so the change doesn’t hurt this one, but NWService is a paid app, one that in order to fully use, and experience a time that needing the pinpoint accurate radar it provides requires much more than the 15 minutes allowed by Google.  Heck, I feel a full week is needed before you know for sure if this is what you are needed.  BS right?

So I decided to implement my own policy.  I will grant a full refund to anyone who has purchased my apps within a 5 day window.  All you need to do is email me at support@gudensoft.com with your details (name and date of purchase should do) and I will setup a refund in Google Checkout.  I really do want to make these apps fit what people want and to work as expected.  I can’t do that when people don’t give feedback, or even try the app because of this 15 minute window.

So with all the negative feedback, what has Google said about it?  The only thing I have found for a solution is to release a trial version that people can tryout before purchase.  Personally, I hate this practice, as it increases the number of apps to maintain, as well as inflates the total number of apps in the Market (of course, that is what Google wants).  Having said that, who knows, maybe I should release a trial.  What do you think of all of this??

Gudy

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